FAQs
Shopping
DOMESTIC SHIPPING INFO
Shipping charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping charges are nonrefundable.
Processing and transit times: Our fulfillment center ships orders on business days, Monday-Friday, except in cases of inclement weather or major holidays. If an order is placed over the weekend, it will be fulfilled within the following week. If placing an Expedited order over the weekend, your package will be shipped on the next business day.
Processing for most orders is typically 24-48 hours prior to shipment. Please note this is an estimate and can vary based on order volume, especially around holidays, peak shopping times, and during larger site-wide promotions.
Processing time for the Expedited shipping option is typically 1 business day - the cutoff for expedited methods to ship same-day is 10am ET.
**Please consider public holidays when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
For Colorado Residents: Starting July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Colorado requires retailers to collect the $0.27 fee every time they deliver taxable tangible goods by motor vehicle to a Colorado address. Transit times will vary depending on method:
Domestic - Contiguous U.S.: Ground Shipping -- $5.99 for orders under $150.00. Free for orders over $100.00. - Transit time - Typically 2-5 business days in transit once shipped - This method does not deliver on weekends
Non-contiguous US: Alaska, Hawaii, and Puerto Rico: USPS Standard Shipping – $8.99 - Transit time - Typically 5- 7 business days in transit Military APO/FPO (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific): USPS - All Orders Priority and First Class USPS Carrier Calculated Rates - Transit time - Typically 7-10 business days in transit.
Processing and transit times: Our fulfillment center ships orders on business days, Monday-Friday, except in cases of inclement weather or major holidays. If an order is placed over the weekend, it will be fulfilled within the following week. If placing an Expedited order over the weekend, your package will be shipped on the next business day.
Processing for most orders is typically 24-48 hours prior to shipment. Please note this is an estimate and can vary based on order volume, especially around holidays, peak shopping times, and during larger site-wide promotions.
Processing time for the Expedited shipping option is typically 1 business day - the cutoff for expedited methods to ship same-day is 10am ET.
**Please consider public holidays when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
For Colorado Residents: Starting July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Colorado requires retailers to collect the $0.27 fee every time they deliver taxable tangible goods by motor vehicle to a Colorado address. Transit times will vary depending on method:
Domestic - Contiguous U.S.: Ground Shipping -- $5.99 for orders under $150.00. Free for orders over $100.00. - Transit time - Typically 2-5 business days in transit once shipped - This method does not deliver on weekends
Non-contiguous US: Alaska, Hawaii, and Puerto Rico: USPS Standard Shipping – $8.99 - Transit time - Typically 5- 7 business days in transit Military APO/FPO (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific): USPS - All Orders Priority and First Class USPS Carrier Calculated Rates - Transit time - Typically 7-10 business days in transit.
INTERNATIONAL SHIPPING INFO
How long does it take for my order to ship and arrive?
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! Once your order is shipped, your transit time will vary depending on your shipping option, destination country, and the customs process for your country. Please see more details below.
**Please consider public holidays in the United States when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
What shipping methods are available?
Standard Shipping: Delivery typically takes between 7-21 business days once shipped from our international shipping partner, Global-E's hub.
Express Shipping (not available to all countries at this time): Delivery typically takes between 3-10* business days once shipped from our international shipping partner, Global-E's hub.
Estimated 3-5 business days to Canada
Estimated 5-7 business days to Europe and Latin America
Estimated 7-9 business days to Asia and Africa
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.
Still not sure, or need to know more? Reach out to our Care Team at +1 (703) 946 4886, or write to us at info@wordbefree.com
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! Once your order is shipped, your transit time will vary depending on your shipping option, destination country, and the customs process for your country. Please see more details below.
**Please consider public holidays in the United States when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
What shipping methods are available?
Standard Shipping: Delivery typically takes between 7-21 business days once shipped from our international shipping partner, Global-E's hub.
Express Shipping (not available to all countries at this time): Delivery typically takes between 3-10* business days once shipped from our international shipping partner, Global-E's hub.
Estimated 3-5 business days to Canada
Estimated 5-7 business days to Europe and Latin America
Estimated 7-9 business days to Asia and Africa
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.
Still not sure, or need to know more? Reach out to our Care Team at +1 (703) 946 4886, or write to us at info@wordbefree.com
Payment
What Payment Methods Are Accepted?
We accept Visa, MasterCard, American Express and Discover as well as Apple Pay, Amazon Pay and AfterPay. Please note that we do not accept any other methods or payment apart from those listed above in domestic checkout. Other options might be available through our international partner Global-E through international checkout.
CAN I SPLIT MY PAYMENT BETWEEN MULTIPLE CREDIT CARDS?
No, only one credit card type per transaction may be entered; however you may enter a combination of ModCloth gift cards and a credit card.
Order Info
HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY PLACED?
If you received an order number and/or confirmation email from us, the order was placed successfully! If you placed the order under an existing account (not as a guest at checkout), this information should also be reflected in your WBF account - Once logged in, navigate to your Order History and select the most recent order. From there, you will be able to reference the date/time placed, total and order status.
CAN I CANCEL OR CHANGE MY ORDER AFTER PURCHASING?
Unfortunately, we are never able to guarantee any edits to orders post placement. This includes cancellations, address changes, or item/order level adjustments. Pinksmoose is not responsible for lost packages due to incorrectly entered addresses. Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us by phone or chat from M-F 9am- 5pm ET for live assistance prior to order placement, or as soon as possible post-placement.
Phone: (+1) 703 946 4886
Phone: (+1) 703 946 4886
WHY WERE ITEMS IN MY ORDER CANCELED?
Oversales can occasionally happen when system inventory counts for an item do not match the inventory on hand, causing a discrepancy. This typically means they were out of stock at the time your order was fulfilled. During peak order periods, there may be delays to the item availability on our site.